TERMS & CONDITIONS
Please ensure that you read these terms and conditions thoroughly.
Upon placing an order with Russet & Gray you are taken to have read and accepted these terms and conditions.
Ordering and payment:
Payment is required up front. You can pay securely by PayPal, debit or credit card or bank transfer. After you have placed your order you will receive confirmation of the transaction.
For personalised wedding stationery orders, we will contact you after payment asking for your wording plus any colour or text changes. You’ll then receive an emailed proof for checking or changing. It is your responsibility to proofread all items. Once printing and/or making has begun no amendments can be made so please ensure that all items
are thoroughly checked. Once approved, Russet & Gray cannot be held responsible for any mistakes.
Please note that for bespoke orders (see further below), no work will be done until a deposit is paid.
Non-personalised products have an estimated delivery time of 2-3 working days. Personalised cards and prints have an estimated delivery time of 5-7 days. Personalised wedding stationery and bespoke orders have an estimated delivery time of between 5 days to 3 weeks from the date of design approval, depending on your chosen print option, the size of the order and complexity of design. Actual turnaround times can be discussed upon order.
We carefully check, package and send your order with care from our studio in Essex to your specified delivery address. It is your responsibility to ensure we have your correct delivery address. Whilst every care will be taken to pack your order Russet & Gray cannot be held liable for any loss or damage that may occur in transit. All postage will be via a RM or Parcelforce trackable service unless otherwise agreed. Samples and smaller items may be sent via standard post.
Free shipping on all orders over £150 within the UK. Other postage and international delivery costs are dependent on the size and weight of your order and will be calculated at checkout.
We have made every endeavour to ensure that photographs and sample packs represent our products as accurately as possible. However, whilst every care has been taken to photograph the items as naturally as possible, studio lighting can affect the output and printed colours may vary slightly to those displayed on your computer screen.
Please also be aware that separate print runs (e.g. any additional reprints or additional orders matching wedding stationery within the same range) may produce slightly different colour variations due to the materials used and the nature of digital printing.
Bespoke design service:
Bespoke designs can be commissioned from £150. This covers one design and up to 2 sets of amendments. It is reliant on a full design brief being taken. Additional amendments will be charged at £40ph. Time to create bespoke designs can vary. Please ensure that you leave plenty of time for this process.
For bespoke designs, a deposit of 50% of your total order price is required before design work can commence. The remaining and final balance of 50% is payable on your approval of your items and must be seen as cleared funds before printing and/or making can be started.
All bespoke design payments made are non-refundable.
All design work is copyright of Russet & Gray and legal action will be taken against anyone who reproduces these designs.
Returns, refunds & exchanges:
In accordance with online distance selling regulations, personalised, customised or bespoke orders are not available for refund, return or exchange due to the personal nature of the goods. This includes anything that’s made to your specific requirements (i.e. outside of standard customisation options offered by us to all customers), is personalised or otherwise can't be resold due to a bespoke element and includes all personalised cards, prints and wedding stationery.
If for any reason you are not happy with any non-personalised product, you may return it to us for a refund or exchange. You must notify us within 14 days of receipt of your order to inform us that you wish to return it. Please contact us before returning any items. All goods must be returned in original condition. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the cost of returning the product.
We reserve the right to cancel an order, without refund, if clients are abusive or unreasonable.
If you have any questions please do not hesitate to email firstname.lastname@example.org
Postal address: Hunters. London Road. Feering. Essex. CO5 9ED Telephone 01376 570736 Mobile 07759 125598 Email email@example.com
Russet and Gray is a trading name of Sarah Fawkes Design Ltd. Registered in England & Wales No. 7051842. Registered Address: RDP. Southway House. Colchester. Essex. CO2 7BA