Cart 0

T&C's

TERMS & CONDITIONS
Please ensure that you read these terms and conditions thoroughly.

Upon placing an order with Russet & Gray you are taken to have read and accepted these terms and conditions.

Payment: A deposit of 50% is required before design work can commence. The remaining and nal balance of 50% is payable on approval and must be seen as cleared funds before printing and/or making can be started. All payments made are non-refundable. Payments can be made via bank transfer. Any orders to the value of £100 or less will require payment in full prior to commencing work.

Cancellation: Any monies paid prior to a cancellation are non-refundable.

Design Approval/Proofreading: It is the responsibility of the client to proof read all items. Once printing and/or making has begun no amendments can be made so please ensure that all items are thoroughly checked. Once approved, Russet and Gray cannot be held responsible for any mistakes.

Timing: From the date of design approval, orders can take 2-6 weeks to print/make depending on the size of order and complexity of design. Actual turnaround times can be discussed upon order.

Bespoke Designs: Bespoke designs can be commissioned from £150. This covers one design and up to 2 sets
of amendments. It is reliant on a full design brief being taken. Design fees are non refundable. Additional amendments will be charged at £40ph. Time to create bespoke designs can vary. Please ensure that you leave plenty of time for this process.

General: Printed colours may vary slightly to those displayed on your computer screen. Photographs on the website are for representation only, whilst every care has been taken to photograph the items as naturally as possible, studio lighting can effect the output. There may be slight variations in handmade items.

Copyright: All design work is copyright of Russet and Gray and legal action will be taken against anyone who reproduces these designs.

Postage/Delivery: Postage is additional and dependent on the size and weight of your order. This is quoted once the order is con rmed and will be added to the invoice. Whilst every care will be taken to pack your order Russet and Gray cannot be held liable for any loss or damage that may occur in transit. All postage will be via a RM or Parcelforce trackable service unless otherwise agreed. Samples and smaller items may be sent via standard post.

We reserve the right to cancel an order, without refund, if clients are abusive or unreasonable. If you have any questions please do not hesitate to email hello@russetandgray.co.uk

Address Hunters. London Road. Feering. Essex. CO5 9ED Telephone 01376 570736 Mobile 07759 125598 Email hello@russetandgray.co.uk Website www.russetandgray.co.uk

Russet and Gray is a trading name of Sarah Fawkes Design Ltd. Registered in England & Wales No. 7051842. Registered Address: RDP. Southway House. Colchester. Essex. CO2 7BA